Our Policy
Cancellation Policy
We kindly ask that you provide 24 hours notice of any changes to your appointments with Movement Massage. For missed appointments there will be a 50% service charge before rebooking any future appointments with exceptions for emergencies and illness related situations. In the event of your practitioner cancelling your appointment due to illness, injury or emergency you will be contacted to reschedule the appointment at a later date.
Late Arrival Policy
We suggest arriving to your appointment 5-10 minutes early to allow time for paperwork, changes to your medical history, billing etc. For any late arrivals that exceed 50% of the original appointment may be subject to a full service fee. Each appointment time is reserved for each client, but we will do our best to any missed time.
Inappropriate Behavior Policy
There is a zero tolerance policy for any insinuation, gesture, conversation or request of a sexual component. Your session will be immediately terminated, and a full service fee will be charged. Depending on severity a report may be filed with proper authorities. Please treat your therapist with respect and the same will be applied to you.